Case Study: City of Fort Walton Beach streamlines lien requests and public records management with JustFOIA

City of Fort Walton Beach cuts lien request processing from 12 steps to 5 with JustFOIA

The City of Fort Walton Beach faced a challenge in efficiently processing a high volume of public records and lien requests, which were a significant source of revenue. The existing manual process, managed primarily by a single staff member, relied on spreadsheets and email, creating a cumbersome workflow that was difficult to track and store in compliance with regulations. They turned to the vendor JustFOIA for a solution using its software to streamline these request processes.

By implementing JustFOIA, the city automated its request intake, internal collaboration, and payment collection. The solution provided a centralized system for communication and created a solid audit trail for compliance. This led to a drastically more efficient process, reducing the steps to fulfill a request from twelve to five. JustFOIA's integrated payment portal also ensured payments were received upfront, which normalized the process and delighted the finance department. The city successfully processed around 35 lien requests monthly, generating an estimated $1,120 in monthly revenue from them.

City of Fort Walton Beach