Case Study: City of Deer Park streamlines public records requests with JustFOIA

City of Deer Park streamlines 60 public records requests a month with JustFOIA

The City of Deer Park, Texas, faced a growing volume of public records requests managed through a time-consuming, paper-heavy process. This manual system made tracking deadlines difficult and created compliance risks under Texas law. To address this, the city turned to the vendor JustFOIA for its web-based public records request management system.

By implementing JustFOIA, the city electronically centralized its request intake, routing, and tracking. The solution automated notifications and deadline calculations, ensuring compliance and eliminating paperwork. The results included a dramatic decrease in time spent on the process and the introduction of detailed analytics for performance tracking. JustFOIA provided the City of Deer Park with greater transparency for citizens and reduced administrative risks.

City of Deer Park