Case Study: City of Bryan Streamlines Public Records Requests with JustFOIA

City of Bryan saves 2–3 hours a day on records requests with JustFOIA

The City of Bryan, Texas, faced a highly manual and inefficient process for handling public records requests, relying on Word documents, Excel spreadsheets, and email templates. This system lacked transparency between departments and consumed two to three hours of staff time daily. To solve this, the city chose to implement JustFOIA, a public records request management solution.

By using JustFOIA, the city automated its workflow with a public-facing portal, direct Laserfiche integration, and an automated payment system. The solution saved significant staff time, improved inter-departmental collaboration, and recouped costs, collecting approximately $12,800 in fees over three years. JustFOIA also ensured compliance with state deadlines and provided a crucial audit trail.

City of Bryan