Case Study: City of Brookhaven streamlines records requests and online payments with JustFOIA

City of Brookhaven processes 5,500+ records requests a year with JustFOIA

The City of Brookhaven faced a challenge managing public records requests across its city and police departments. The police department relied on a manual spreadsheet managed by a single person, leading to a backlog of 400 requests during a staffing change. To build trust and improve efficiency, Brookhaven turned to JustFOIA for its records request management solution.

JustFOIA provided a flexible, configurable system that allowed Brookhaven to create templates, streamline communications, and establish efficient workflows. The solution eliminated the backlog, reducing the typical queue to around 50 requests and enabling the departments to process over 5,500 requests annually. JustFOIA’s user-friendly interface and online payment options improved the citizen experience and recouped thousands of dollars in fees for the city.

City of Brookhaven