Case Study: Bay County, Michigan reduces FOIA requests 23% with JustFOIA

Bay County cuts FOIA request volume 23% with JustFOIA

Bay County, Michigan, faced a growing volume of public records requests, many of which were for other entities like courts or police or for records already published online. This wasted staff time and frustrated requesters. The county turned to JustFOIA and implemented its Dynamic Form Fields feature on their request intake form to address this challenge.

The solution configured the JustFOIA form to recognize keywords and trigger deflection messages, directing requesters to the correct department or to published records online. This allowed Bay County to proactively reduce irrelevant and repeat requests. As a result, Bay County achieved a 23% reduction in overall FOIA request volume over two years, saving staff countless hours and improving the experience for the public. JustFOIA's configurable tool was key to this success.

Bay County, Michigan