Case Study: Ada County Highway District streamlines public records requests with JustFOIA

Ada County Highway District streamlines 31 monthly records requests with JustFOIA

The Ada County Highway District (ACHD) faced significant challenges in managing public records requests through an inefficient manual system of hand-routing, faxing, and wet-ink signatures. This process led to lost requests, misrouting, and frequent failures to meet the mandatory three-day response period. Seeking a modern solution, the district chose to implement the JustFOIA software to streamline its FOIA request handling.

By leveraging JustFOIA's all-in-one software and its unique Training Center feature, ACHD automated its process and empowered its 143 users across 34 departments with self-service resources. The solution eliminated the heavy lifting previously required from IT for training and support. As a result, JustFOIA provided a dramatic leap in productivity, ensuring reliable compliance with response deadlines and transforming public records requests into a "no prob-llama" process for the district.

ADA County Highway District