Case Study: DriveSavers captures urgent calls and speeds follow-up with JustCall AI Voice Agents

DriveSavers handles 1,000+ calls in 3 months with JustCall

Drivesavers, a data recovery company, faced the challenge of handling urgent, unpredictable customer inquiries that occurred outside of local business hours or when its sales team was unavailable. This often resulted in missed calls and voicemails that lacked critical information, creating friction for customers experiencing stressful data loss. To address this, Drivesavers implemented AI Voice Agents from the vendor JustCall to capture these inquiries effectively.

The solution involved deploying five JustCall AI Voice Agents across Europe and Asia-Pacific to handle after-hours and overflow calls. These agents collected essential customer and device details, providing the sales team with crucial context for follow-up. This resulted in over 1,000 calls being answered in the first three months, leading to fewer missed inquiries, faster follow-up, and a better customer experience. JustCall provided a scalable model that supported the existing sales team without replacing it.

Drivesavers