Case Study: Smart Charge America achieves sales efficiency and better customer experience with JustCall

Smart Charge America saves time and improves the customer experience with JustCall

Smart Charge America, the largest dedicated installer of electric vehicle chargers in the US, faced a challenge with a cloud-based phone system that could not scale with their growth. They needed a communication platform with automation, CRM integration, and dynamic number assignment to support their expanding sales team and service areas. This led them to the vendor, JustCall.

JustCall provided a solution through its Zapier integration to automate SMS messaging and sync with the company's CRM. This streamlined operations, saved a massive amount of time, and improved the customer experience. The implementation also provided valuable communication analytics and enabled features like live call transcription, which aided a team member and increased accessibility.

Smart Charge America

David Laderberg

Vice President