Case Study: Game-U improves customer support efficiency with JustCall

Game-U boosts Customer Experience and improves TATs with JustCall

Game-U, an after-school e-learning program, faced significant communication inefficiencies as it grew. Their previous phone system lacked proper call routing, leading to missed messages, scheduling conflicts, and frustration for both parents and staff. The system's inability to integrate with their Pipedrive CRM further hindered the support team's ability to access customer information quickly.

By implementing JustCall's phone system, Game-U gained a centralized number with smart routing, seamlessly integrated with Pipedrive, email, and text. This provided staff with caller context before answering, drastically improving response times. The results were substantial, including a 40% reduction in scheduling conflicts, an 80% reduction in missed calls, and a 50% improvement in customer support turnaround time.

Game-U

Brad Cohen

Partner and Senior Director