Case Study: CrowdStreet Achieves Faster Client Response Times with JustCall

CrowdStreet reduces client response times by 100% with JustCall

CrowdStreet, a leading online real estate investing platform, faced significant challenges with its ineffective phone software, which resulted in poor call quality and client response times of several days. Their investor care team was inundated with calls and lacked integration with their CRM, leaving them without context for client interactions. To support their rapid growth, they turned to the vendor JustCall for a new cloud phone system.

By implementing JustCall, CrowdStreet integrated it seamlessly with its HubSpot CRM, enabling automatic call tracking and recording. This solution provided the team with full context for every client interaction and saved each representative 12 hours per week. The measurable results were dramatic, as JustCall helped reduce response times from several business days to under 24 hours and significantly improved team efficiency and client communication.

CrowdStreet

Reed Lewallen

Manager of Investor Care