Case Study: Avalon Pharmacy achieves 20%+ higher customer engagement with JustCall

Avalon Pharmacy decreased call queries by 40% and saved 2 hours per day with JustCall

Avalon Pharmacy, an independent pharmacy, was overwhelmed by a high volume of incoming calls that prevented its team from engaging meaningfully with customers and providing efficient patient care. Seeking a modern communication solution, they turned to JustCall and its AI-driven phone system to better manage support and track customer interactions.

By implementing JustCall's SMS automation and two-way messaging integrated with their Keap CRM, Avalon Pharmacy automated patient greetings, refill reminders, and queries. This solution from JustCall led to a 40% decrease in calls received, saved each team member two hours per day, and increased customer engagement by over 20%, allowing the pharmacy to compete effectively with larger retailers.

Avalon Pharmacy

Amit Kakar

Chief Executive Officer