Case Study: Hometown Design Studio boosts client responsiveness and 5-star reviews with JustCall

5-star agency Hometown Design Studio uses JustCall to become even more responsive to clients

Hometown Design Studio, a Chicago-area marketing agency, faced challenges managing a growing number of client and prospect calls. Their initial basic phone system lacked key features, and enterprise solutions were too expensive. Co-founders Jason Holicky and Nicole Bews needed an affordable system that offered sophisticated call routing, a mobile app, and CRM integration to maintain their high standard of client responsiveness.

By implementing the JustCall cloud phone system, the agency gained essential features like IVR menus, flexible call forwarding, and built-in SMS texting. The integration with their Pipedrive CRM streamlined workflows and kept all communications logged. JustCall’s SMS capability proved particularly valuable, allowing for quick, efficient communication with clients on the move. This enhanced responsiveness enabled the agency to serve its clients faster, helping them launch time-sensitive marketing campaigns and contributing to the studio's perfect 5-star online review rating.

Hometown Design Studio

Jason Holicky

Co-founder and Creative Director