Case Study: UC San Diego Health achieves clean MPIs and scalable Epic Community Connect onboarding with Just Associates' IDManage

UC San Diego Health - Customer Case Study

UC San Diego Health, the San Diego region’s academic medical center, faced a major challenge as it extended its Epic EHR via Community Connect to affiliated practices (including a large UC Irvine migration): large volumes of duplicate records across disparate master patient indexes (MPIs) threatened go‑live timelines and would have required adding costly HIM/IT FTEs to manage cleanup. To address this, UC San Diego Health engaged Just Associates and its IDManage® MPI support service.

Just Associates performed comprehensive MPI cleanup in the production Epic environment using IDManage®, combining trained analysts, a sophisticated workflow application and third‑party data with strict QA to validate and resolve duplicates. The result was dramatically faster onboarding—cleanup that once took three or more weeks now takes just a few days for larger practices—elimination of the need to staff up for ongoing MPI work, improved continuity of care, and prove rates of confirmed duplicates that can reach as high as 90%, plus actionable discrepancy reports to reduce future duplicate creation.

UC San Diego Health

Cassi Birnbaum

Director of Health Information Management and Revenue Integrity