Case Study: Sharon Regional Health System maintains a pristine MPI with Just Associates’ IDManage®

Sharon Regional Taps Just Associates' IDManage® to Maintain a Pristine MPI

Sharon Regional Health System, a 241‑bed health system in Sharon, Pennsylvania, faced growing outpatient volumes and was preparing for a $13 million EHR rollout when it discovered its Master Patient Index (MPI) contained duplicates and was being maintained with manual, resource‑constrained processes. To prepare for the EHR implementation and preserve patient-matching integrity, Sharon Regional engaged Just Associates to perform a comprehensive MPI clean‑up and help address ongoing data‑quality challenges.

To maintain a pristine MPI, Sharon Regional outsourced ongoing duplicate resolution to Just Associates’ IDManage®, which links remotely into the MPI to identify and reconcile potential duplicates with minimal disruption. In the first four months IDManage® flagged 330 potential duplicates (only four required return to the hospital), uncovered a spike of registration errors in one department that was reduced to single digits after targeted training, and freed internal staff to focus on care improvements—delivering continuous background monitoring and measurable improvements in data integrity and patient safety.

Sharon Regional Health System

Barb McKee

Director of Business Office Operations