Case Study: Northwell Health achieves $500,000 savings and 4x faster duplicate resolution with Just Associates

Just Associates Saves Health System $500,000 By Accelerating, Improving Duplicate Resolution

Northwell Health, New York State’s largest healthcare provider and private employer, faced a surge of duplicate patient records after rapid acquisitions created millions of new records to integrate into its EMPI and downstream systems. The manual, multi-step merge process and poor interoperability slowed operations and prior scripting-based cleanups proved inadequate, so Northwell Health engaged Just Associates and its IDMaster® workflow solution to accelerate and improve duplicate resolution.

Just Associates remotely reviewed roughly 270,000 potential duplicate pairs using IDMaster®, strict QA, prudent third‑party data and stepped research, verifying 85% as true duplicates (3% confirmed not the same) and achieving an 88% final reconciliation (prove) rate. The engagement increased daily merges from 275 to 1,000, completed the work in about a quarter of the internally estimated time, and saved Northwell Health at least $500,000 while avoiding the need for more than a dozen full‑time staff.

Northwell Health

Rebecca Way

Director of Revenue Cycle Business Operations