Case Study: Exempla Healthcare achieves 70% reduction in duplicate records and a two-year ROI with Just Associates

Duplicate Records Accumulate and Take Too Long to Rectify

Exempla Healthcare, a not-for-profit, community-based health system in Denver, faced an inefficient master patient index and multiple unlinked MPIs that produced duplicate patient records, inconsistent data, risks to clinical decision-making, reduced interoperability, and increased HIM/IT workload and costs. To address these issues, Exempla engaged Just Associates for EMPI Consulting to evaluate interoperability needs and the feasibility of an external enterprise master patient index.

Just Associates performed comprehensive data integration and patient identity assessments, reviewed 200+ system interfaces, developed more than 250 functional requirements, and completed total-cost-of-ownership and ROI analyses with cost justification and educational materials to support implementation. As a result, Exempla moved forward with an enterprise master patient index that is expected to reduce duplicates by 70% in year one—cutting annual duplicate-record costs from $871,000 to $374,000—and achieve ROI within two years, while improving patient identification and interoperability across the enterprise.

Exempla Healthcare

Grant Landsbach

Data Integrity / EMPI Manager