Case Study: CHRISTUS St. Vincent Regional Medical Center eradicates 75,000+ duplicate patient records and optimizes Cerner with Just Associates

Conversion Uncovers Huge Duplicate Record Problem Just Associates quickly takes action to resolve issues

CHRISTUS St. Vincent Regional Medical Center in Santa Fe faced a major data integrity crisis after converting from Affinity to Cerner: tens of thousands of duplicate and overlaid patient records threatened the new system’s reliability. To address this urgent problem, CHRISTUS St. Vincent engaged Just Associates for Cerner technical consulting and MPI clean-up services.

Just Associates deployed a SWAT-style team—including two onsite patient identity managers and an offsite cleanup team—recommended Cerner system setting adjustments, and executed a phased MPI remediation across hospital, radiology, and imaging systems. The result: Cerner is fully optimized, systematic issues have been eradicated, staff can manage new human-error duplicates, and Just Associates resolved over 75,000 duplicate records, dramatically improving data integrity.

CHRISTUS St. Vincent Regional Medical Center

Karen Clark

System Director, HIM