Case Study: Children's Medical Center Dallas achieves over 99% reduction in duplicate EHR records and improved patient care with Just Associates

Children's Medical Center Dallas - Customer Case Study

Children's Medical Center Dallas had implemented an expensive EHR but found the system overwhelmed by duplicate patient records that hindered care—physicians reported they “can’t find our patients,” the duplicate rate was about 22%, and the hospital had dedicated the equivalent of 5 FTEs to an emergency clean-up. They engaged Just Associates for MPI Clean-Up, Patient Access Consulting and Technical Consulting (Cerner) to identify the root causes and stop new duplicates from being created.

Just Associates performed a 10‑month cleanup of roughly 250,000 duplicate records using external data analysis and person‑matching algorithms, staffed Patient Identity Experts to validate and merge records, and delivered a patient access assessment plus process, policy and training improvements. As a result, Just Associates reduced the duplicate rate from 22.0% to 0.2% (and it remains 0.14% eight years later), cut staff effort from 5 FTEs to less than one, increased physician acceptance of the EHR and improved care quality while significantly lowering costs associated with duplicate records.

Children's Medical Center Dallas