Case Study: Paddle achieves four‑click contract creation and major time savings with Juro

How they achieved this and more with Juro

Paddle, a payments infrastructure provider for SaaS companies serving 3,000+ sellers globally, had a lean legal team (two lawyers and a paralegal) supporting a rapidly scaling sales function. Their contract process was manual and fragmented—templates in Google Drive, PDFs, a separate eSignature tool and repeated back‑and‑forth redlines—causing long review times, poor visibility, and operational friction. To address this, Paddle selected Juro for contract automation (integrated with Salesforce).

Juro implemented an all‑in‑one workspace with self‑serve templates, in‑browser negotiation and a searchable contract repository (legacy contracts mass‑uploaded), going live in days. The unified workflow cut manual steps — contracts can be created and approved in four clicks and prepared/sent in about two minutes — delivering measurable impact: Callum Hamlett reports ~25 minutes saved per contract for sales, and Clio Anderson Garwood reports at least 3.5 hours saved per contract for legal. Juro’s platform is now used across sales, support and account teams and Paddle has moved to Juro’s enterprise plan.

Paddle

Callum Hamlett

Senior Revenue Operations Analyst