Case Study: GoPuff achieves 75% faster rider onboarding and 90% time saved per contract with Juro

How Gopuff's people and culture team automated HR contracts and streamlined the rider onboarding process through Juro

Gopuff, the 10,000-employee US delivery startup, was struggling with a painfully manual HR onboarding workflow—around 18 administrative steps that could take up to 20 minutes per rider—risking burnout and scalability as the business expanded. To solve this, Gopuff selected Juro’s contract automation platform to replace manual processes and integrate with their existing HR systems.

Gopuff implemented Juro in December 2021, using Juro’s Greenhouse integration and Zapier connections to Airtable to automate roughly 80% of onboarding admin and enable mass-send/mass-sign workflows. The result: contracts went out within two weeks, onboarding time fell from ~20 minutes to under five minutes (with some flows reduced to ~30 seconds), riders were onboarded 75% faster, and Juro eliminated the need to hire extra admin while cutting up to ~90% of time spent per contract.

GoPuff

Luke Hextall

Leads ’s People Operations