Case Study: Kinkly boosts sales and 24/7 intimate product support with Juphy AI

How Kinkly Delivers Safe, Expert-Led Intimacy Assistance with Juphy

Kinkly, a trusted destination for sex-positive and educational adult product shopping, was facing a challenge. Their support team was spending over 13 hours a week manually answering sensitive, time-intensive pre-sale questions from customers browsing their Shopify store, especially outside of business hours. To maintain their high-touch, expert-level support without adding headcount, they turned to the vendor Juphy and implemented its AI Agent for E-Commerce.

The solution from Juphy involved training its AI on Kinkly's entire website and expert blog library to provide respectful, 24/7 product guidance and support that reflected the brand's voice. The results were significant, achieving an 18x ROI and $1,868 in direct revenue within 60 days. Juphy also drove a 15% increase in average order value and saved over 121 hours of manual support work, all while strengthening customer trust with private, judgment-free assistance.

Kinkly