Case Study: Amparo Repostería boosts engagement and sales with Juphy AI

Boosting Customer Engagement and Sales in Baking Amparo Repostería’s Success with Juphy AI

Amparo Repostería, a retailer specializing in baking supplies, faced challenges with customer decision fatigue and an overwhelmed support team due to repetitive, baking-specific inquiries. This led to cart abandonment and lost sales. To address this, they implemented Juphy's AI Agent for E-commerce.

The solution from Juphy provided 24/7 automated support, smart product recommendations, and instant answers to common questions. In five months, Juphy managed over 1,100 customer interactions, saved 85+ hours of manual support time, and delivered 434 personalized recommendations. This led to an early indicator of 7 direct sales in the first week and contributed to a 7% increase in average order value.

Amparo Repostería