Case Study: Advanced Info Service achieves rapid transport-network expansion and 70% fewer support tickets with Juniper Networks

AIS, Thailand’s Top Mobile Provider, Enables Digital Life with Juniper Advanced Services

Advanced Info Service (AIS), Thailand’s largest mobile operator serving nearly 40 million subscribers with extensive 3G/4G coverage, faced rapidly growing traffic and intense market competition. AIS needed to scale and optimize its IP/MPLS transport network to meet rising subscriber demand, maintain strict SLAs, reduce operational costs, and accelerate rollout of new revenue-generating services like video, gaming and business cloud.

AIS partnered with Juniper, deploying Juniper Advanced Services alongside Juniper PTX, MX, QFX and EX platforms running Junos OS, with Resident Engineers and a Service Manager to implement best practices, automation and proactive support. The result was continuous, reliable transport-network expansion, faster incident resolution, a 70% reduction in JTAC tickets, lower downtime and TCO, and the agility to introduce new digital services more quickly.

Advanced Info Service

Nattawut Thipayapornkul

Head of Transport Network Operation