Case Study: Postscript more than doubles review submission rates with Junip

Using SMS to more than double your review submission rate

The customer, a CBD brand called Not Pot, was struggling with a previous review tool that was not integrated with their SMS marketing platform, Postscript. This siloed system led to fewer customer reviews and created more manual work for their team. They partnered with Junip to implement a seamless review collection solution that integrates directly with Postscript.

By integrating Junip with Postscript, the brand was able to automate SMS review requests and manage cross-channel communications effectively. This solution allowed Not Pot to gather more reviews in five months with Junip than they had in three years with their old platform. Junip's deep integration led to a massive increase in reviews and significantly improved customer engagement.

Postscript

Jeremy Cai

Co-Founder