Case Study: Swoveralls cuts return rates by 30% with Junip

Swoveralls reduces return rate by 30% with Custom Questions

Swoveralls, an apparel company, was dissatisfied with the high cost and poor user experience of their previous review platform, Yotpo. They sought a more affordable and effective solution from the vendor Junip to collect customer feedback.

By implementing Junip, Swoveralls utilized its mobile-first review forms and custom questions feature. This strategy increased their review submission rate by 37% and, most significantly, reduced their product return rate by 30% within three months by helping customers choose the correct size.

Swoveralls

Kyle Bergman

Swoveralls