Case Study: Siblings boosts review submissions and on-site conversion with Junip

Siblings Increases Review Submissions 729% After Switching to Junip

Siblings, a retailer of refillable and sustainable candles, faced a challenge with their previous review platform, Yotpo, which had a low monthly request limit and delivered a poor customer experience. This prevented them from collecting the crucial social proof needed to educate customers on their unique product and build trust. They needed a new solution to gather more reviews and approached the vendor, Junip.

Junip provided a mobile-first review platform with seamless integration into Siblings' marketing tools. The solution included tailored on-site widgets, email and SMS requests, and QR codes on product packaging to prompt reviews at the perfect moment. This made the submission process effortless for customers. As a result, Siblings increased review submissions by 729%, increased on-site conversion by 56%, and decreased their return rate by 61% since implementing Junip.

Siblings

Eva Eckerblad

Co-Founder