Case Study: Pedal Mafia achieves 132% more review submissions with Junip

Pedal Mafia Increases Review Submissions by 132% & sees a 29% lift in On-site Conversion with Junip

Pedal Mafia, a brand focused on high-quality cycling apparel, faced a significant challenge with its previous review platform, Judge.me. The lack of customization resulted in what they deemed "ugly" review requests that were shut off entirely, and the platform's poor syndication between their US and AUS stores created a customer service nightmare. They needed a solution that would reflect their brand's premium quality and integrate seamlessly with their existing tools.

By switching to Junip, Pedal Mafia gained a fully managed onboarding and a powerful, customizable review system that integrated with their Klaviyo emails. This solution from Junip led to a 132% increase in review submissions, gathering over 1,400 reviews and achieving a 4.78 average rating. Furthermore, the use of Junip's custom questions for sizing information contributed to a 29% increase in on-site conversion.

Pedal Mafia

Jack Twisse

Chief Operation Officer