Case Study: Ponyback Hats gathers 1,100+ reviews and builds customer trust with Junip

How Ponyback Hats Gathered 1,100+ Reviews While Building a Viral Brand from Scratch

The customer, Ponyback Hats, faced the challenge of building a new e-commerce brand from scratch and needed to gather social proof through customer reviews to build trust and drive conversions. To achieve this, founder Stacey Keller implemented the Junip reviews platform on their Shopify storefront prior to their official launch.

Using Junip, Ponyback Hats was able to easily solicit and respond to both positive and negative reviews, turning customer feedback into a core part of their workflow and product development. This solution helped them build authentic customer relationships and gather over 1,100 reviews, resulting in an impressive average rating of 4.89 out of 5 stars.

Ponyback Hats

Stacey Keller

Founder