Case Study: Koala Eco achieves a 278% increase in review submissions with Junip

How Mobile-first Review Forms Increased Koala Eco's Review Submission Rate by 278%

Koala Eco, an Australian-based brand of plant-based home products, faced challenges with their previous review platform, Judge.me. They found the review forms to be unclear and confusing for customers, which resulted in vague feedback. A major internal pain point was the broken syndication of reviews between their Australian and US websites, a process that was manual, inefficient, and often required developer support. Seeking a better solution, they turned to the vendor Junip.

By implementing Junip's mobile-first review forms and multi-store syndication, the vendor provided a clear and modern solution. This change resulted in a 278% increase in their review submission rate, jumping from 1.68% to 6.17%. The number of monthly reviews rose from an average of 62 to 235, providing the company with deeper, more actionable customer insights while seamlessly automating review sharing across their international storefronts.

Koala Eco