Case Study: Pointblank Marketing helps Komodo Pickleball boost reviews by 540% with Junip

Agency partner achieves 540% increase in reviews within 3 months by migrating to Junip

The agency Pointblank Marketing faced a challenge with their client Komodo Pickleball, which was using an underperforming review platform. The previous solution, Loox, failed to reliably send review requests to customers, resulting in only a handful of reviews collected over a three-month period and limited customer engagement due to a high-friction process.

Pointblank Marketing implemented Junip, a review platform, which featured a one-day setup and a seamless integration with Klaviyo. This solution enabled the creation of a personalized, mobile-optimized review request flow. The results for Komodo Pickleball were immediate and significant; within one week they collected 35 new reviews. After three months with Junip, they achieved a 540% increase in reviews collected and significantly improved email engagement metrics.

Pointblank Marketing

Julien Normand

Co-Owner