Case Study: OrderJoy achieves faster deliveries and higher customer retention with Jungleworks (Tookan)

OrderJoy - Customer Case Study

OrderJoy, a Gurgaon-based online grocery delivery platform, faced challenges tracking delivery agents in real time, keeping customers informed, lacking analytics for decision-making, and maintaining electronic proof and centralized operations. To solve this, OrderJoy partnered with Jungleworks and deployed Jungleworks’ field-management product, Tookan.

Jungleworks’ Tookan delivered real-time agent tracking, automated SMS and email notifications, an analytics dashboard (task completion rate, time- and distance-based productivity), centralized dispatch management, and electronic proof-of-delivery (signatures, photos, timestamps, geo-coordinates). The solution reduced delivery cycle time, improved customer experience and retention, streamlined operations, and supported rapid growth — OrderJoy saw 50,000–100,000 Android app installs and measurable gains in task performance.

OrderJoy