Case Study: OrderJoy achieves real-time delivery tracking and boosted customer satisfaction with Jungleworks' Tookan

OrderJoy - Customer Case Study

OrderJoy, an online grocery delivery platform based in Gurgaon, faced operational challenges around real-time delivery visibility, customer communication, and actionable delivery analytics. To address these issues, OrderJoy implemented Tookan from Jungleworks to track delivery agents, automate notifications, and organize delivery data for analysis.

Using Jungleworks’ Tookan, OrderJoy gained interactive map-based real-time tracking, trigger-based SMS/email notifications for customers, and an analytics dashboard with a mini CRM to export task data. The solution cut manual delivery management from many man-hours to minutes, improved customer satisfaction and new-customer growth, enabled remote workforce management without paperwork, and supported rapid scale—reflected by 50,000–100,000 Android app installs.

OrderJoy