Case Study: Leading American Fast-food Organization achieves 33% reduction in operational costs with Jungleworks (Tookan)

Leading American Fast-food Organization Company - Customer Case Study

Leading American Fast-food Organization Company, an American fast-food organization serving more than 69 million customers across 100+ countries, pivoted to D2C but faced rising operational costs driven by inefficient fleet management — poor auto-assignment of orders, suboptimal resource allocation, and limited agent incentive/payment flexibility. They partnered with Jungleworks and deployed Tookan, Jungleworks’ intelligent delivery management solution, to address these challenges.

Jungleworks implemented Tookan’s automated batch-wise auto-assignment, order-bunching (by radius and pickup time), tag-based incentive mapping, and real-time tracking to optimize dispatch and agent incentives. The solution improved pickup and delivery experience, increased fleet productivity and profitability, and reduced operational costs by 33%.