Case Study: Leading Indian Broadcast Satellite Service Provider achieves automated appointment booking, reduced delays and real-time agent tracking with Jungleworks (Tookan)

Leaading Indian Satellite Service Provider - Customer Case Study

Leaading Indian Satellite Service Provider was facing delays and inefficiencies in appointment bookings and managing a fleet of service agents, lacking real-time updates on scheduled visits, agent locations, service delivery and customer feedback. To address these challenges they turned to Tookan, the delivery and field-service management platform from Jungleworks, to automate and streamline daily operations.

Jungleworks implemented Tookan’s booking forms, agent-management features (team assignment, scheduling and 3D face‑recognition login), real-time agent tracking, automated SMS/email notifications and post‑service feedback links. The solution automated appointment scheduling, assigned nearest available agents, cut manual processing from hours to minutes, improved capacity utilization, reduced follow-up calls and increased on-time service delivery and customer satisfaction.