Case Study: Lauk achieves 27% more orders and 34% lower delivery costs with JungleWorks

Lauk - Customer Case Study

Lauk is a small restaurant in the Klang district of Malaysia that wanted to expand beyond walk‑in customers, improve delivery timeliness and boost customer satisfaction. Jungleworks helped Lauk go online using its Yelo marketplace platform to create a customized storefront, website and apps so the restaurant could reach more people and manage orders digitally.

Jungleworks implemented a combined solution—Yelo for storefronts, Tookan delivery management with advanced route optimization, and Hippo chat support—to streamline operations. The results: orders per day rose 27%, delivery costs fell 34% thanks to route optimization, complaints dropped 33% after chat support, customer base grew 11% via promotions/referrals, unserviceable orders fell 90% with geo‑fencing, and online traffic increased tenfold, enabling Lauk to scale its marketplace plans.

Lauk