Case Study: Generico achieves growth from 200 to 5K daily orders with Tookan by Jungleworks

A leading pharmacy retail chain, Generico , grew from 200 orders per day to 5K orders per day us ing Tookan

Generico, Mumbai’s leading omni-channel pharmacy retail chain with 100+ stores and over 1 million customers, was scaling rapidly from 200 to 5K orders per day and struggled with assigning single-store multi-order pickups, giving customers real-time visibility, and managing agent performance and payouts. To address this, Generico partnered with Jungleworks and deployed its delivery management product, Tookan.

Jungleworks’ Tookan introduced task pooling to club same-store orders, round-robin auto-assignment to dispatch the closest available agents, live tracking and custom mapping for real-time customer visibility, and analytics for per-agent payouts and incentives. The result: hassle-free order assignment, improved customer experience, resolved payout issues, and the operational ability to scale reliably to 5K+ deliveries per day.

Generico