Case Study: Suffolk Association of Local Councils achieves smarter member services with Junari JAMS

Suffolk Association of Local Councils - Customer Case Study

The Suffolk Association of Local Councils (SALC), a not-for-profit supporting local government bodies, faced the challenge of managing its administrative processes and member communications through a variety of disjointed digital applications. This inefficient system was unsustainable for their small team and risked important information being missed by their members. Seeking to consolidate their operations and work smarter, SALC engaged the vendor Junari to implement a new system.

Junari implemented its JAMS platform to create a centralised CRM and member portal for SALC. This solution streamlined administrative tasks, automated processes like event bookings, and provided valuable insights into member engagement. The results included a significant reduction in admin time, increased team efficiency, and the ability to offer more tailored support to members, allowing SALC to focus on building stronger relationships. Junari was praised as a collaborative and committed partner throughout the engagement.

Suffolk Association of Local Councils