Case Study: Pro-Actions achieves improved customer service and reduced costs with Junari (JunariCRM+)

Pro-Actions - Customer Case Study

Pro-Actions, a business improvement firm focused on bringing "business-truths" to clients, needed a scalable, fully tailorable CRM that would fit their processes rather than force them to change. They selected Junari and its JunariCRM+ solution to provide an extensible platform that could be moulded to their unique workflows and support ambitious growth plans.

Junari worked closely with Pro-Actions to customise and implement JunariCRM+, integrating processes from pre-sales through invoicing and finance. The tailored system improved reporting accuracy with collaborative features—leading to better customer service and faster identification of sales-process deltas—enabled efficient resource planning to reduce bottom-line costs, and created precise audit trails that minimised errors and process bottlenecks.

Pro-Actions

Andy Linnet

Chief Executive Officer