Case Study: Personal Impressions achieves faster order processing and real-time stock visibility with Junari

Personal Impressions - Customer Case Study

Personal Impressions, a UK-based distributor of craft materials and part of the E M Richford Group, faced operational inefficiencies with its outdated, server-based IT system. The legacy system caused a delay in order confirmations due to unknown shipping costs and relied on overnight stock updates, which often left their web-shop out of sync. This led to potential lost sales and hindered their ability to scale. The company partnered with vendor Junari to implement a modern, integrated e-commerce and ERP solution.

Junari built a fully integrated, dynamic system for Personal Impressions, incorporating APIs for real-time shipping calculations with carriers like DPD and Royal Mail and for processing pre-authorized payments via Stripe. This solution provided real-time stock visibility, streamlined order processing, and offered comprehensive management dashboards. The results included faster revenue generation, significantly improved operational efficiency, better stock management, and the new capability to serve retail customers directly online. The staff also benefited from the user-friendly system, which automated laborious tasks.

Personal Impressions

Ray Napper

Managing Director