Case Study: Global Luxury Branding Company achieves scalable, persona-based, always-up-to-date training for 1,000+ users across 15 brands with JumpSeat

Global Luxury Branding Company - Customer Case Study

Global Luxury Branding Company, a leading manufacturer of skin care, makeup, fragrance and hair care products, needed to train marketing and creative teams across 15 brands and 14 learner personas on a new work management application and a digital asset management platform. JumpSeat provided an in-app training solution to address the scale and complexity of the deployment and to avoid ongoing reliance on IT or external consultants.

JumpSeat delivered a single, centralized platform that lets business users create and update persona-based learning paths, embed guides directly in applications, and keep content continuously current. The solution was rolled out to 1000+ users across 15 brands and 14 learner personas, cutting repetitive onboarding efforts, reducing dependence on IT for course updates, and future-proofing the company’s marketing stack as new tools and releases are introduced.