Case Study: Upland Software unifies heterogeneous IT environments with JumpCloud

Unifying Heterogeneous IT Environments with One Tool

Upland Software, an enterprise work management company, faced the challenge of unifying numerous heterogeneous IT environments created through frequent acquisitions. With nearly 1,000 users spread across full-time employees, contractors, offshore staff, and remote workers, the company needed a platform-neutral way to centralize identities, simplify access management, and support mixed Mac, Windows, and Linux environments. Upland turned to JumpCloud Directory-as-a-Service to help address these needs.

Using JumpCloud, Upland Software centralized user management in a single cloud-based directory, making acquisition onboarding faster and reducing the complexity of managing disparate systems, passwords, and access policies. The company reported improved IT efficiency, easier end-user access, and a smoother migration process with no issues so far; it also expects cost savings once its on-prem Active Directory infrastructure is fully decommissioned. According to Upland, JumpCloud provides “one password for each user” across any system, anywhere, at any time.

Upland Software

David Talbott

Director of Enterprise IT