Case Study: Tipton & Coseley Building Society achieves sub-10-minute mobile account opening and strong customer growth with Jumio

Tipton Became First Building Society to Enable Customer Onboarding and Account Opening from an App

Jumio and Consectus partnered to help banks and building societies streamline digital identity proofing and onboarding. Tipton & Coseley Building Society faced a slow, manual account-opening process that required branch visits or mailed applications and 15–20 minutes of staff review per case, creating delays and friction that limited growth.

Consectus built a mobile app that uses its robotics API to run account-opening processes in the background while Jumio’s KYX identity-verification technology verifies customers in-app, making Tipton the first building society to let users register and open a savings account in one flow. The new solution reduced onboarding to under 10 minutes, improved compliance and fraud detection, and drove strong customer growth and positive user feedback.

Tipton & Coseley

Mark Schofield

Operations Manager