Case Study: Paysafe achieves faster digital onboarding and higher conversions with Jumio's Document & Identity Verification

Paysafe Adopts Streamlined Digital Onboarding Process

Paysafe is a global specialized payments platform that processes over US $85 billion in annualized transactions, serves businesses across 200 payment types and 40+ currencies, and employs roughly 3,000 people. The company’s onboarding process was slow and manual—customers had to take and upload photos of documents, a process that could take a day or longer—so Paysafe needed a faster, KYC- and AML-compliant way to verify identities and addresses.

Paysafe integrated Jumio’s Document and Identity Verification solutions to let customers capture ID and proof-of-address documents via smartphone, with automated data extraction and verification. The change cut onboarding from days to minutes, reduced manual reviews, improved mobile and desktop UX, and materially increased conversions, while enabling global scale (supporting 3,500 ID subtypes and leveraging Jumio’s verification of 300M identities across 200+ countries).

Paysafe

Jason Harper

Vice President of Product