Case Study: Lottoland achieves faster, automated KYC onboarding and reduced fraud with Jumio

Lottoland Winning at Onboarding with Jumio

Lottoland, a Gibraltar-based leader in online gaming operating in 15 markets with over 18 million customers, faced slow, manual KYC checks that created long onboarding times and left the business exposed to fraud. The company needed an eKYC partner that delivered top performance, an excellent user experience and flexible functionality to meet varied regulatory requirements.

Since 2017 Lottoland has used Jumio’s AI-powered ID verification and biometric selfie checks—supporting more than 5,000 ID subtypes—to verify customers in seconds and meet strict jurisdictional rules (notably in Germany). The integration automated over 80% of verifications, drastically reduced queues and processing time, lowered operational overhead, improved the customer onboarding journey and materially reduced fraud.

Lottoland

António Veríssimo

Chief Operating Officer of Lotto and Gaming