Case Study: BTG Pactual achieves fast, friction-free digital onboarding and fraud prevention with Jumio

Jumio’s Identity Verification solution helps Brazil’s BTG Pactual vet new online clients and fight fraud

BTG Pactual, Latin America’s leading investment bank, launched BTG Pactual digital in 2015 to offer online investment services to individual clients. Moving to a fully digital onboarding model created a major challenge: proving applicants’ identities without in-person checks amid Brazil’s fragmented ID system and rising spoofing attempts, while still delivering a fast, mobile-first account opening experience.

BTG Pactual selected Jumio for its ability to verify multiple Brazilian ID types and perform face-matching and liveness checks, delivering a definitive yes/no decision in seconds. Jumio’s real-time feedback on document and selfie quality reduced user errors during the initial session, helping BTG Pactual improve conversion rates while reliably flagging fraud and maintaining a fast, friction-free onboarding process.

BTG Pactual

Rogerio Karp

Head of B2C and Products