Case Study: iCard achieves a 35% conversion boost and faster onboarding with Jumio Identity Verification

iCard makes payments easier, accessible and secure with Jumio

iCard is a Bulgarian fintech that offers free, modern payment services—bank transfers, virtual cards and mobile payments—to customers across more than 30 European countries. Until recently, onboarding required a five‑minute video chat with a specialist to verify IDs, so iCard needed an automated, KYC‑compliant solution that worked across many countries and strengthened fraud prevention.

Since 2018 iCard has used Jumio Identity Verification, which leverages biometrics, AI and liveness checks to validate government IDs and match selfies in seconds, supporting 5,000+ ID subtypes for global coverage. The integration cut manual review costs, improved pass rates and reduced fraud, driving a 35% lift in conversions in the first year.

iCard

Gabriela Anastasova

Head of Product Definition