Case Study: easyJet cuts mobile check-in times from 2 minutes to 20 seconds with Jumio

EasyJet integrates Jumio technology to enhance the mobile booking process and enable APIS compliance

easyJet, one of Europe’s largest airlines, faced a customer experience problem driven by Advanced Passenger Information System (APIS) rules: passengers had to manually enter passport details when booking or checking in, a fiddly, error-prone process on mobile devices that was especially painful for families and often drove users back to the desktop site.

easyJet piloted and then integrated Jumio’s Fastfill passport-scan and BAM Checkout card-scan technologies into its iOS and Android apps, letting customers scan passports and payment cards with their device camera (no photo stored) to auto-populate fields. The result: average mobile check-in time dropped from two minutes to 20 seconds, over 160,000 passport scans saved passengers an estimated 4,444 hours in the first six months, and 30,500 card scans have accelerated and simplified mobile payments with growing adoption.

easyJet

Daniel Young

Digital Development Manager