Case Study: Banco BICE achieves a 50% reduction in manual password resets with Jumio

Banco BICE protects client accounts with Jumio

Banco BICE is a Santiago-based Chilean bank serving private, corporate and institutional clients that was digitizing its services and needed a secure, user-friendly way to handle password resets. Previously customers had to visit a branch or call their account executive, so the bank sought a verification solution that would prove a remote user’s identity while maintaining high conversion rates and a smooth user experience.

Banco BICE selected Jumio in 2021 to provide automated ID proofing, selfie similarity and liveness checks powered by biometrics and AI. Integration was straightforward, and the solution has cut manual password resets by 50%—eliminating thousands of calls, improving customer satisfaction, reducing staff workload and positioning the bank to use the same identity checks for onboarding.

Banco BICE

Rafael Barros

Head of Product