Case Study: Banco BICE streamlines password resets and strengthens security with Jumio identity verification

Banco BICE cuts manual password resets by 50% with Jumio

Banco BICE, a Chilean bank, needed to digitize and secure its manual password reset process for client accounts. The bank required a solution that would confidently verify a user's digital identity without negatively impacting the customer experience. They chose Jumio's identity verification technology to address this challenge.

Jumio's solution uses AI and biometrics to verify the authenticity of a government-issued ID and match it to a corroborating selfie. This integration helped Banco BICE deter fraudsters and streamline operations. As a result, the bank reduced manual password resets by 50%, significantly lowering the burden on its customer service team and improving overall customer satisfaction.

Banco BICE