Case Study: Austrian Post AG achieves 400% conversion increase and faster online onboarding with Jumio

Austrian Post Digital Services Benefit from Jumio

Austrian Post, a major postal, logistics and services group operating in Austria and 13 other countries, wanted to make its website and Post App more accessible while maintaining strong KYC and fraud prevention. Previously customers either visited a branch or completed a time‑consuming video ID process, which led to higher abandonment; after reviewing providers, Austrian Post selected Jumio for its user‑oriented journey, global ID coverage and easy integration.

Austrian Post integrated Jumio Identity Verification via the Jumio API into its onboarding flow with dedicated implementation support, live demos and 24/7 go‑live assistance. The result: onboarding time fell from 15 minutes to about 3 minutes, conversions increased by 400%, costs per transaction dropped significantly and online onboarding acceptance rose sharply.

Austrian Post AG

David Weber

Product Manager of Digital Identity